Customer Support Specialist (Contract)

Ariat International • San Leandro, CA

119d • $27 - $29

About The Position

Provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. Support sales representatives through assistance with retail accounts, order entry, maintenance, and tracking. Run reports and analyze data to ensure the order book is up to date and product is strategically shipped to retailers. Support and communicate with sales representatives, retailers, and internal customers to keep them up to date on order status. Support coworkers on an as-needed basis and meet department initiatives. This is a 6-month hybrid contract role, requiring on-site presence 3 days a week at our San Leandro location.

Requirements

• 2-3 years of customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment, or manufacturing environment.
• Exceptional written, oral, and face-to-face communication skills.
• Enthusiastic, friendly, and outgoing with the ability to develop strong working relationships with internal and external customers.
• Strong analytical, order processing, and management skills.
• Experience with product allocation in an EDI system.
• Detail-oriented with outstanding follow-through.
• Ability to prioritize work, handle multiple tasks, and work independently of supervision.
• Fast acting and capable of adapting quickly to change.
• Able to solve customer problems, make decisions, and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies.
• Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas).
• Ability to interpret and analyze data.
• Knowledge of SAP or similar order entry systems.
• Understanding and appreciation of the order-to-cash cycle.
• Experience with EDI customers preferred.

Responsibilities

• Providing courteous and professional service to internal and external customers.
• Serve as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise.
• Management of assigned accounts through ensuring orders are entered accurately and confirmed in a timely manner.
• Responding promptly to a high volume of calls, voice mails, and emails daily.
• Daily price verification and auditing of EDI and open orders. Quick resolution of order discrepancies.
• Acting as a liaison between customers, field sales, and other departments as required to meet account goals and directives.
• Collaborating with the Allocation Specialist and the Distribution team to ensure orders are filled and shipped in a timely manner.
• Resolution of a diverse range of issues, including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management, and product delivery.
• 800# and B2B support includes inbound calls/emails regarding orders, order changes, return authorizations, and warranty coverage.
• It may include a specific area of focus, such as Key accounts, EDI, new hire training, front desk coverage, or any other operational support function when needed.
• All other tasks and duties as assigned.

Benefits

• Medical insurance options
• Dental insurance options
• Vision insurance options
• 401k

What This Job Offers

• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers