Customer Support Specialist-Client Services

Alacrity Solutions

1d • $18 • Remote

About The Position

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.
This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The Client Services CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim.

Requirements

• High school diploma required.
• Two years of Customer Service experience.
• Basic computer and keyboarding skills, including Microsoft Word, Excel, and Outlook.
• Must be able to work in both a team environment and autonomously.
• Self-motivated and independently able to prioritize tasks and resolve issues.

Nice To Haves

• Bachelor’s degree (BA/BS) preferred.
• Insurance industry or construction experience strongly preferred.
• Previous experience working with general contractors/vendors is a plus.
• Intermediate to advanced computer skills
• Strong interpersonal skills and demonstrated ability to work effectively with business leadership.
• Problem solving skills, including issue resolution and positioning.
• Multi-channel communication and support experience including instant messaging, email, and phone calls with customers.
• Ability to stay organized while managing multiple priorities.
• Knowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla Firefox.
• Knowledge of Claims Management Systems a plus.

Responsibilities

• Act as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.
• Proactively ensure contractor compliance with standards set forth in best practices.
• Review insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practices.
• Handle incoming and outgoing phone calls and email in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions.
• Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areas.
• Train contractors and adjusters on all Altimeter products as needed.
• Provide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficulties.
• Assist with catastrophe events as needed.
• Perform other duties as assigned.

Benefits

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Holidays
• Vacation and sick time accruals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED