Customer Support Solutions Specialist

Answering Service Care • Margate, FL

444d • $39,998 - $39,998

About The Position

The Client Support Administrator at Answering Service Care plays a crucial role in ensuring client satisfaction and operational success by managing account setups and providing exceptional customer service. This position involves collaborating with various teams to optimize business processes and maintain strong client relationships.

Requirements

• 1+ years of prior experience as a Client Support Administrator or similar role.
• Prior experience with CRM technology (Hubspot, Salesforce, Zoho, etc).
• Strong understanding of process and account management.
• Excellent communication and customer service skills.
• Detail-oriented with a focus on accuracy.
• Ability to work collaboratively in a team environment.
• Proficiency in relevant software and systems.

Nice To Haves

• Prior experience in the telecommunications or contact center industries is preferred.

Responsibilities

• Design and implement new accounts and optimize business processes.
• Handle direct client requests, providing excellent communication and customer service.
• Communicate with clients to identify issues and walk through solutions.
• Update and process account changes.
• Review support cases for technical and troubleshooting accuracy and identify needed process improvements.
• Support new account creations and other account services.
• Develop and maintain strong relations with clients to meet quality expectations.

Benefits

• Paid training
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Gym membership reimbursement
• Childcare reimbursement up to $375 a month
• Company sponsored snacks
• Reward and Recognition platform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed