Customer Support/ Scheduling/ Expeditor

The Lindgren Group • New Hope, MN

17h • $65,000 - $80,000 • Onsite

About The Position

This role sits at the center of our operation. As a Customer Support / Scheduling Coordinator, you are the bridge between our customers and production. You help ensure parts move through our facility efficiently and leave on time. We are a metal plating/finishing facility. Our work supports medical, aerospace, defense, and industrial manufacturing. Deadlines matter. Communication matters. Follow-through matters. If you thrive in a fast-paced environment and take pride in staying organized and proactive, keep reading.

Requirements

• Reliable attendance and strong work habits (showing up matters here—your team counts on you!)
• High school diploma or equivalent
• 2+ years experience in production coordination and/or customer service - in a plating shop (preferred)
• Outstanding customer service skills
• Ability to maintain composure in high-pressure situations
• strong phone and communication skills
• Basic computer proficiency (MS Office and data entry)
• Ability to follow written instructions and procedures
• Ability to work independently and as part of a team
• U.S. work authorization
• MUST be able to speak, read, write, and understand English
• This position involves walking, standing, reaching and moving throughout the facility as needed.

Nice To Haves

• 2+ years experience in production coordination and/or customer service - in a plating shop (preferred)

Responsibilities

• Act as primary contact between customers and production planning
• Track and locate customer orders within the facility
• Expedite processing when necesssary
• Coordinate with production to meet delivery timelines
• Communicate clearly regarding scheduling, delays, or updates
• Clarify priorities and resolve conflicts as needed
• Maintain accurate records and documentation
• Assist in continuous improvement of workflow and communication
• Follow safety and production guidelines in a fast-paced, hands-on warehouse environment
• This position requires attention to detail and the ability to manage multiple priorities simultaneously.

Benefits

• Competitive Pay and Signing Bonus
• Work-Life Balance : Generally work a short day on Fridays
• Reviews & Raises : Performance reviews at 60 days, 6 months, then twice a year—raises available if expectations are met
• Bonuses : Quarterly profit-sharing
• Paid Time Off : Holidays, PTO, Sick & Safe time, and an extra paid day off for your work anniversary
• Retirement Support : 401k with company contributions
• Insurance Coverage : Medical, Dental, Vision, Life insurance, Long-Term Disability, Pet, FSA, and more!
• Paid Extras : Prescription safety glasses, safety boots, referral bonuses, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED