Customer Support Scheduler

Adobe Care And Wellness LLC

1d

About The Position

The Customer Service Scheduler is responsible for coordinating and maintaining a full schedule of in-home wellness assessments and other preventative screenings for our field staff. As a CSS, you will provide inbound/outbound front office support within the service center to coordinate communication efforts, between other member services, and members via phone support, customer services, surveys, and scheduling.

Work from home is available after a 90-day introductory period!

Requirements

• Ability to speak English fluently.
• Proficiency in Microsoft products.
• Strong organizational skills with the ability to multitask.
• Identify and resolve problems in efficient and effective ways.
• Ability to manage sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Problem-solving and analytical skills.
• Diligence and accuracy.
• High School Diploma or equivalent required.

Nice To Haves

• Spanish-speaking is preferred.
• Associate degree preferred.

Responsibilities

• Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients.
• Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care.
• Perform outbound calls to members to schedule their wellness assessments on behalf of the health insurance in their home or via telehealth.
• Work collaboratively within a team setting to provide positive outcomes for patients as well as demonstrate a positive and professional attitude while providing customer service by being respectful of all members.
• Responsible for the management of field staff calendars and ensuring their schedules are full.
• Proactively review, monitor, and adjust calendars for max efficiency.
• Maintain patient confidentiality, following all HIPAA guidelines and regulations.
• Participate in forming solutions for presenting problems and determining realistic goals.
• Answer incoming calls about service inquiries.
• Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others.
• Schedule appointments and service requests.
• Answer incoming calls.
• Make outbound calls.
• Complete scheduling for all needed services.
• Performs other related duties as assigned by management.

Benefits

• Paid Orientation and Training
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (9 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED