Customer Support Returns Specialist

Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op•Louisville, KY

9h•Hybrid

About The Position

This position is a specialized role responsible for handling an array of customer-facing duties such as complex orders for replacement equipment that come in via escalations, phone calls, web, or email. The role specializes in the complete process related to the return of equipment, related credits, and/or invoice resolution. This position is very process driven and has a direct influence on the refinement of the process for timely customer satisfaction and the protection of company assets. Must have excellent customer service standards to maintain high customer satisfaction with franchisees and suppliers. Hybrid Position: 3 days in the office, 2 days remote Excellent Benefits: Retirement, Vacation, Medical, Dental, Holidays, Floating Holidays, and much more.

Requirements

Bachelor’s degree required.
Minimum of 2-3 years of returns experience
Logistics experience is a plus
Seeking strong order entry skills and the ability to use multiple systems to support a diverse portfolio of work.
Strong interpersonal, communication, leadership and organizational skills
High ability to multitask under tight deadlines.
Excellent written and verbal skills.
Strong computer skills in Word, Excel, Microsoft Teams, and Outlook required

Nice To Haves

Prefer experience with restaurant equipment.
Prefer experience supporting field/construction/development projects.
Netsuite experience preferred

Responsibilities

Process Orders for Equipment Returns
Appropriately initiate and respond to calls and/or emails.
Utilize tools, reports, and processes to perform job effectively.
Ensure customer service measures are met.
Serves as a subject matter expert for the other customer support representatives for assistance (in person, via chat, phone call, etc.) as it relates to returns
Serve as an active participant and leader in any external or internal calls as needed
Pursues on-going personal and professional development.
Maintains ongoing knowledge of Uber, UPS and LTL shipping trends
Assumes other duties as assigned.