Customer Support – Reservation Services (Remote)
About The Position
About the Role: We are seeking a remote Customer Support professional to assist clients with reservation-related inquiries and general service needs. This role focuses on delivering high-quality customer support, gathering accurate information, and helping organize essential details for reservation preparation. The ideal candidate is patient, detail-oriented, and able to work independently in a virtual environment. Responsibilities: Provide responsive customer support for reservation questions and service needs Assist clients with gathering required details for reservations and trip coordination Research basic accommodation, activity, and destination information as needed Maintain accurate client records and update internal systems Prepare and organize reservation details and related documentation Communicate clearly and professionally with clients throughout the process Coordinate follow-ups, scheduling, and status updates Support the reservation workflow by confirming information and managing documentation Perform general administrative and customer service tasks as assigned Qualifications: Strong communication and customer service skills Excellent attention to detail and organizational abilities Ability to work remotely with consistent follow-through Comfortable using online tools, systems, and digital platforms Previous customer service or administrative experience preferred Dependable, professional, and able to manage multiple tasks Work Environment: Fully remote position Flexible scheduling Training and ongoing support provided If you enjoy supporting clients, staying organized, and helping ensure smooth reservation processes, this role offers a structured environment to build your skills in customer service and reservation coordination. $45,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Requirements
- Strong communication and customer service skills
- Excellent attention to detail and organizational abilities
- Ability to work remotely with consistent follow-through
- Comfortable using online tools, systems, and digital platforms
- Dependable, professional, and able to manage multiple tasks
Nice To Haves
- Previous customer service or administrative experience preferred
Responsibilities
- Provide responsive customer support for reservation questions and service needs
- Assist clients with gathering required details for reservations and trip coordination
- Research basic accommodation, activity, and destination information as needed
- Maintain accurate client records and update internal systems
- Prepare and organize reservation details and related documentation
- Communicate clearly and professionally with clients throughout the process
- Coordinate follow-ups, scheduling, and status updates
- Support the reservation workflow by confirming information and managing documentation
- Perform general administrative and customer service tasks as assigned
Benefits
- Flexible scheduling
- Training and ongoing support provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
