Customer Support Representative

Affiliated Monitoring • Union City, NJ

303d • $19

About The Position

Located in Union, New Jersey, our state-of-the-art call center facility is the most advanced alarm and emergency monitoring center in the United States. By joining an award-winning company, you will work with a team of alarm and emergency monitoring industry recognized experts, continuously learn new skills, and work together to save lives! As a Monitoring Associate, you will help our high-profile and elite clienteles all over the country protect their properties.

Requirements

• 1+ years of experience in customer service or call center environment
• Comfortable using a computer and modern technology
• Ability to work in a fast-paced high volume call center environment
• Excellent written and verbal communication skills
• Detail oriented and strong desire to help others
• Access to reliable transportation

Responsibilities

• Provide high-quality customer service to our clients in order to maintain high overall customer satisfaction while answering and addressing real-time alarms
• Assist customers with troubleshooting, technical support, security installation, and other account maintenance issues
• Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times
• Coordinate cross-functionally with other departments, when necessary
• Utilize multiple tools and systems to provide the best solutions for customers

Benefits

• Full comprehensive medical coverage
• Dental coverage
• Vision coverage
• 401(k)-retirement plan
• Company-paid life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level