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Ooma offers consumer and business products that provide low-cost U.S. and Canadian services. The role of the Customer Care candidate is a technical support position in a high-volume fast-paced VoIP technical contact center. The incumbent will be responsible for handling customer cases by troubleshooting advanced/complex hardware and software issues while providing a best-in-class customer experience. Responsibilities include all facets of the day-to-day operational execution from handling inbound calls into the queue, or calling back on open issues from Support tickets. Customer communication mediums include the telephone channel, email and chat-based interactions.
