Customer Support Representative

Cultural Care Au Pair • Cambridge, MA

430d • $52,000 - $52,000 • Remote

About The Position

The Customer Support Representative role at Cultural Care Au Pair provides insight into various aspects of the organization, setting the right candidate up for future growth opportunities. This position involves using superior communication skills to serve as the primary resource for information and problem-solving for host families, au pairs, contractors, and colleagues, primarily through phone and email communication. The role is based in the Boston office with hybrid flexibility.

Requirements

• Demonstrated relationship-building experience
• The ability to be a natural motivator, bringing passion and enthusiasm to a team
• 1-2 years of work experience, preferably in customer service
• Problem solving and conflict resolution skills
• Strong adaptability, flexibility, and resourcefulness

Responsibilities

• Effectively & kindly answer questions and resolve customer needs over the phone and email
• Identify and implement opportunities to enhance customer experience
• Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
• Prioritize customer needs and set realistic expectations
• Review documents to ensure compliance with the US Department of State
• Call and email host families to remind them of program fees, due dates, credits, and discounts
• Responsible for the overall Accounts Receivable aspect of your region

Benefits

• Paid International Business Travel opportunities
• Eligibility for our Workplace Flexibility Program: up to two days working from home per week
• Commitment to professional growth: robust monthly calendar of trainings and workshops
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
• 25% company match on your 401(k) contributions
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
• Access to fertility care and family-building support
• Wellness benefits and a yearly fitness reimbursement
• Frequent social and learning events, including access to our employee-run 'EFinity' groups
• Robust Employee Assistance Program
• Tuition reimbursement
• Tenure-based sabbatical eligibility
• EF Product Discounts
• Discounts at local venues and businesses
• Compensation: $52,000 starting salary, overtime eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees