Customer Support Representative, Variable Part-Time Evening Shift, Reading Room

Adventist HealthCare•Rockville, MD

1d•Onsite

About The Position

Shady Grove Medical Center seeks to hire an experienced Customer Support Rep for our Radiology Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Customer Support Rep, you will be responsible for greeting patients, visitors, and staff, providing assistance, and maintaining a professional lobby environment.

Requirements

High School Diploma or GED required
Minimum of 2+ years medical office or related experience is required

Responsibilities

Greet patients, visitors, and staff promptly and professionally.
Inquire about the reason for their visit.
Prepare a visitors’ badge or ‘green’ badge as requested.
Provide directions as needed.
Escort visitors and provide wheelchair assistance as needed throughout the hospital.
Provide internal and external information as needed.
Maintain an orderly and professional appearance in the lobby.
Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
With guidance from the Director, identify the needs of the visitor / patient population served. Modify and deliver assistance that is specific to those needs, i.e., age, culture, language, hearing and / or visual difficulties.
Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.