Customer Support Representative - Waterworks

PACE Supply • Sacramento, CA

12h

About The Position

PACE Supply is looking for dedicated individuals to join our team. We believe in accountability, commitment, and excellence in customer service. As a Customer Support Representative, you will play a crucial role in assisting our customers
As a Customer Support Representative, you will handle inbound sales and sourcing efforts in the Waterworks sector of our distribution business. We prioritize call quality and performance metrics, expecting every representative to be fully present, invested, and committed to delivering an outstanding customer experience.
What We're Looking For:
Relationship-Building and Problem-Solving Skills: We seek individuals who excel in connecting with customers and resolving their issues effectively.
Commitment to Service: A strong dedication to providing top-notch customer service is essential.
Opportunistic Mindset: The ability to maximize opportunities within every interaction to drive company growth.
If you’re passionate about customer satisfaction and see yourself embodying these qualities, we would love to have you on our team!
Apply Today!

Requirements

• High school diploma/GED or equivalent; Associates or Bachelor's Degree preferred.
• 3-6 years of progressive sales & customer service experience, preferably in an Waterworks, or supply chain setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric approach.
• Knowledge of industrial products, materials, and equipment.
• Familiarity with CRM software and order processing systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.

Responsibilities

• Manage and expand existing accounts while acquiring new business within the assigned territory.
• Conduct customer consultations, offering solutions.
• Deliver exceptional customer service through effective communication via phone, email, and chat.
• Process customer orders, inquiries, and complaints efficiently, collaborating with the sales support team.
• Become a product expert to provide tailored solutions and address customer needs.
• Collaborate with the sales team for customer satisfaction and retention.
• Maintain accurate records, address concerns, and ensure compliance with company policies.
• Coordinate order fulfillment with warehouse and logistics teams, resolving shipping issues.
• Foster positive relationships with customers, respond to inquiries, and support the outside sales force.
• Serve as a liaison between customers and various departments, ensuring timely deliveries and managing returns.
• Work with estimating and engineering for cost-effective solutions, providing timely follow-up.

Benefits

• PACE Supply is proud to be an employee-owned corporation.
• We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days!
• We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED