Customer Support Representative -Training in Topeka, then remote

Mercury Management LLC•Mission, KS

2d•Remote

About The Position

Mercury Broadband is looking for an energetic and positive personality to serve subscribers by providing product and service information, making recommendations, and providing technical support. This is an entry-level position, which we provide on the job training and teach the skills required to be promoted within the company.

Requirements

Basic computer skills and proficiency with Microsoft Office
Basic understanding of command line
Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed
Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
Self-Motivated with desire to deliver exceptional and timely customer service
Customer support oriented and professional in appearance
Ability to communicate effectively, both orally and in writing
High School Degree or Equivalent
1-2 years Customer Service experience preferred

Nice To Haves

Associates Degree in PC Repair, Networking, or related field preferred
COMP TIA A+ Certification or equivalent preferred

Responsibilities

Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers
Ability to analyze and diagnose Internet or computer related technical support issues, and aid with troubleshooting and resolving these issues
Attract potential subscribers by professionally and accurately answering product and service inquiries
Make product and service recommendations based on customer needs
Address billing inquiries and assist subscribers with their accounts in a timely manner
Address customer concerns in a courteous and professional manner
Schedule surveys, installations, and repairs