Globe Life AIL - McQuade Organization-posted about 8 hours ago
Full-time • Entry Level
Hybrid • Lakeville, MN

We’re hiring a Customer Support Representative in Lakeville, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. You’ll love this job if you’re: 🗣️ An advocate – You care deeply about the customer experience and stop at nothing to deliver value. 🧠 A creative problem solver – You can think outside the box and find the best solution using available tools. ✍️ A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. 🤝 A helper – You’re patient and understanding, committed to creating positive interactions. 📋 An organized multitasker – You juggle tasks with ease and maintain high productivity. 👥 A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed.

  • Serve as the first point of contact for customer support (primarily via email, phone, and live chat).
  • Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey.
  • Update and maintain accurate support documentation and FAQs.
  • Collect and route customer feedback for internal improvement.
  • Demonstrate perseverance and empathy in resolving client concerns.
  • Learn continuously and share your knowledge with teammates.
  • Excellent written and verbal communication skills.
  • Commitment to working hard to grow.
  • A customer-first mindset with a strong desire to assist others.
  • Comfort with live chat, email communication, and CRM platforms.
  • Ability to learn quickly, stay organized, and handle multiple priorities.
  • A positive attitude and a growth mindset – we value coach ability over perfection!
  • Previous customer service or soft sales experience is a plus.
  • 💵 Weekly pay plus performance-based bonuses
  • 🩺 Health, life, and retirement benefits
  • 🚀 Merit-based promotions and opportunities for advancement into leadership roles
  • 🤝 A supportive, team-oriented culture that values your growth
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service