Customer Support Representative (East-Coast)

Circit Limited•New York, NY

8d•Remote

About The Position

Circit is a fast-growing SaaS company on a mission to make business verifiable in real time. Our platform enables auditors and financial institutions to instantly verify assets and transactions, so they can deliver higher-quality audits, reduce risk, and build greater trust in every business relationship. We’re used by Big Four firms and global banks, and we’re scaling quickly. As part of our Support team, you’ll be right at the heart of that mission: helping customers succeed and shaping how we deliver support as we grow. The role We are looking for a Customer Support Representative to join our growing team and support customers across the East Coast of the United States. This role will support a mix of customers, including a meaningful number of larger and more complex accounts, so we are particularly interested in candidates who are confident handling high-impact customer issues and working with multiple stakeholders. Experience supporting enterprise customers would be a strong advantage. Experience working with American banks, fintechs, or customers in regulated environments would be especially valuable. You will be a key point of contact for customers, helping them resolve issues efficiently while delivering a high standard of service and building trust in every interaction. You will also work closely with teammates across Support, Product, and Development to investigate issues, share feedback, and improve the customer experience over time. This is a remote role, ideally suited to someone based on the East Coast of the US or able to work East Coast business hours consistently.

Requirements

At least 2 years of experience in a SaaS customer support role
Experience supporting B2B customers in a software environment
Strong written and verbal communication skills
A positive, resourceful attitude and a genuine interest in helping customers
A problem-solving mindset, with the ability to dig into issues and find practical solutions
Ability to manage customer issues with professionalism, accountability, and urgency
Comfortable working in a fast-moving, high-growth environment
Able to work East Coast US business hours consistently

Nice To Haves

Experience supporting enterprise customers or larger strategic accounts
Experience working with American banks, fintechs, financial services firms, or other regulated customers
Experience handling complex issues involving multiple stakeholders
Familiarity with tools such as Intercom, HubSpot, or similar support platforms
Experience creating help documentation or contributing to internal knowledge resources
Experience working in an early-stage or high-growth SaaS company

Responsibilities

Support customers across email, chat, and other support channels in a clear, timely, and professional way
Troubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownership
Support a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account types
Communicate confidently with customer stakeholders and manage expectations effectively throughout the support process
Partner closely with Product and Development teams to escalate issues, share context, and help drive resolutions
Spot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experience
Document issues clearly and contribute to internal processes and help content where needed
Help create a support experience that is efficient, thoughtful, and trusted by customers