Customer Support Representative

IQVIA • Virginia Beach, VA

28d • $27 - $29

About The Position

This role includes responsibility for providing prompt, professional and courteous customer service as well as resolving complex customer issues for service notifications. This individual is responsible for rendering judgment and taking appropriate action to ensure customer satisfaction. Individual will apply technical and professional knowledge so that customers' requests can be responded to accurately and immediately. Responsibilities may include:

Requirements

• Bachelors degree (B.A) in Business Administration and greater than 2 years experience in customer care; or equivalent combination of education and experience
• High School diploma required
• Strong written and verbal Communication skills
• Excellent technical skills: Microsoft Office Suite (Excel, Outlook & Word)
• Knowledge of the Healthcare industry
• Positive attitude and strong work ethic

Nice To Haves

• Experience working in SAP/CRM, Salesforce.com, and QlikView is a plus

Responsibilities

• Taking an average daily call volume that meets or exceeds department service quality standards
• Managing incoming requests through group queue system
• Proactively managing and prioritizing customer requests
• Rendering judgment and taking appropriate action to ensure customer satisfaction
• Participating with management in personal and departmental goal-setting and seeing them though to completion
• Representing Service Contracts at various levels of interdepartmental meetings and projects as assigned
• Maintaining current knowledge of BD CareFusion Infusion products, applicable policies and procedures, and purchase acquisition/marketing programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees