Customer Support Representative

Sonaca•Tulsa, OK

About The Position

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions, we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition. Since the beginning in 1948, we have a proven track record of delivering high-quality products and services that are reliable, safe, and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry, utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers. Position Summary Our Customer Support Representatives serve as the primary point of contact for internal and external customers working to process sales orders, resolve customer requests, questions and complaints, and build lasting relations with our customers. They also ensure plant personnel facilitate flow of materials, tooling, paperwork, etc. between work centers to achieve 100% on-time delivery through proactive management of each sales order.

Requirements

Quality communication
Time management
Track record of building long-term relationships
Problem solving skills
Ability to learn all aspects of production control functions
Bachelor’s degree in engineering or related field with limited background in a manufacturing environment; OR Associate's degree with a minimum of 4 years’ customer service experience in aerospace manufacturing or closely related industry; OR High School diploma or equivalent with a minimum of 6 years’ customer service experience in aerospace manufacturing or closely related industry.
Candidates that do not have a high school diploma or high school equivalency will be required to take a pre-employment assessment to be considered for the role.
In order to comply with U.S. government regulations applicable to this position, all applicants must be either a U.S. citizen, lawful permanent resident of the U.S. as defined in 8 U.S.C. 1101(a)(20), or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3).
Must be able to sit for extended periods of time at a desk working and/or attending meetings with periodic breaks.
Must be able to move throughout the office and/or manufacturing area and talk, hear or otherwise communicate with employees, management, customers, suppliers and others.
May occasionally lift and /or move up to 10 pounds.
Normal work environment is a typical office setting.
The noise level in the work environment is usually quiet to moderate.
Required to wear Personal Protective Equipment (PPE) when on the shop floor.
Yes, 10% of Time Traveling

Responsibilities

Manage customer short flows, AOG’s (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy.
Serve as resident expert for assigned customer; Issues include contract requirements and specific needs of the customers and/or their representatives, lead-times, etc.
Reviews all sales orders to filter FAI orders, verify pricing and lead time for sustaining orders
Review of all Purchase Order Changes and new order entry reports and apply changes, or work with others as necessary, to determine required actions, if any
Manage incomplete PO’s with customers to ensure all information meets Sonaca North America requirements
Relay customer changes; address, locations, contacts, and other important information to appropriate Sonaca North America personnel
Regular use of ERP/MRP system to research, analyze and report the customer’s delivery situation

Benefits

401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting, and other community resources
Wellness program
Tuition assistance