Customer Support Representative
About The Position
TherapyNotes is seeking experienced and professional Customer Success Representatives with experience working remotely. As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software.
Requirements
- 2+ years of experience working in a customer service role
- 2+ years of experience working remotely
- Excellent computer and technical problem-solving skills required
- Excellent verbal and written communication skills
- Effectively exchange information via telephone, email, and instant messaging platforms
- Strong competence and comfort listening and responding to customer needs and concerns
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight, has a willingness to grow and strives for excellence
- Interest in working in an entrepreneurial, small to mid-sized business environment
- Flexible work hours required including limited nights and weekends
Nice To Haves
- Experience working in a high-volume call center or phone support role is a plus
- Experience with multichannel customer support / help desk software is a plus
Responsibilities
- Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
- Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
- Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
- Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
- Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Benefits
- Competitive salary - $50,000
- Overtime opportunities available
- Employer sponsored health, dental, vision, life, and disability insurance
- Retirement plan with company contribution
- Annual company profit sharing
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
