Customer Support Representative (Dallas, Texas)

Texas Instruments • Dallas, TX

2d • Onsite

About The Position

Change the world. Love your job. Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story! As a Customer Support Representative , you'll be the friendly voice and problem-solving champion for our valued customers. You will: Turn customer challenges into success stories Collaborate with cross-functional teams to tackle complex issues Contribute to improving our operational processes and customer experience Use internal systems to respond to customer inquiries and document customer interactions Leverage data to address customer problems and maintain operational success metrics Proactively resolve data discrepancies between TI and customers Gain valuable experience in building both external and internal relationships Be a part of a supportive team environment that values your input and ideas Special note: This role is on-site Monday - Friday. Join us and be part of a team that's shaping the future of technology while providing world-class customer support. Your journey to an exciting career starts here!

Requirements

• High school diploma or GED
• One of the following: 2 years of work experience in a call center or customer service/support environment (excluding retail), or Associate degree in business administration or related field
• Proficient in written and verbal communication
• Proficient in Excel such as pivot tables and basic formulas
• Texas Instruments will not sponsor job applicants for visas or work authorization for this position.

Nice To Haves

• Natural communicator who can explain complex ideas simply
• Good eye for details and take pride in your work
• Passionate for helping others shines through in every interaction
• Creative problem-solver who thinks on your feet
• Thrive in a fast-paced environment and can juggle multiple priorities
• Comfortable working independently, but also love being part of a team
• Previous customer service experience is a plus
• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
• Familiarity with email, ticketing systems, SAP and customer relationship management (CRM) platforms experience preferred

Responsibilities

• Turn customer challenges into success stories
• Collaborate with cross-functional teams to tackle complex issues
• Contribute to improving our operational processes and customer experience
• Use internal systems to respond to customer inquiries and document customer interactions
• Leverage data to address customer problems and maintain operational success metrics
• Proactively resolve data discrepancies between TI and customers
• Gain valuable experience in building both external and internal relationships
• Be a part of a supportive team environment that values your input and ideas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees