Customer Support Representative - Canada Remote
About The Position
Zen Educate is a technology company with an online platform that helps match schools with teaching staff (Substitute teachers, Paraprofessionals, etc.) By leveraging technology, our smart algorithms can match teachers to the perfect school and help schools find great teachers. Zen Educate is on a mission to help the education system as a whole. By improving efficiency and keeping things simple, we can help schools find administrative savings and we promote schools to pass these savings to teachers and increase teacher pay! This helps keep more money within the education system so that the money is used to help children learn and develop. We care about the teachers as much as we care about the schools. We help both sides improve transparency and communication so schools and teachers are better prepared and can work together effectively! We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets! Job Overview: As a Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators during a critical period of the day. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone excited to be an early joiner in a new and growing team.
Requirements
- Has a passion for companies that have a positive social impact and the education sector
- âCan doâ attitude, bias for action, and you want to be part of a growing, motivated team
- You love to take pride in creating an exceptional experience for customers ð
- Having experience and/or strong knowledge of the education sector is a big plus
- Has strong written and verbal communication skills.
- Is detail-oriented with a proactive approach to resolving concerns
Nice To Haves
- Background in customer service or customer success
- Proven ability to manage multiple workflows and prioritize tasks effectively
- Proficiency in Google Suite
- Previous experience with a customer service software (e.g., Zendesk, Intercom, Hubspot)
Responsibilities
- Respond to inquiries from schools and educators promptly via email, phone and text
- Manage and maintain the support inbox to ensure all queries are handled efficiently
- Monitor the Slack (internal communications) channel and escalate issues as needed
- Identify trends in queries and recommend process improvements to enhance the school and educator journey
- Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience
- Contribute to building a support knowledge base to create more efficient support for the future
- Document and escalate key issues for further action
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
