Customer Support Representative (Evenings)

The Cook & Boardman Recruiting Team•Bedford Heights, OH

19d•Onsite

About The Position

Build Your Career Where You Matter Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services. At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here. Responsible for product sales to General Contractor field representatives, facility owners and light commercial contractors. A qualified applicant should have experience with reading and interpreting blue prints, estimating and selling commercial building products, very good computer skills and excellent customer service skills. A working knowledge of commercial doors, frames and hardware will be very helpful.

Requirements

Associate’s Degree or Bachelor’s Degree preferred
3-5 years relevant work experience preferred
Knowledge and experience with commercial construction
Detail-oriented
Customer service and problem solving skills
Must be able to pass pre-employment background check and drug screen
Experience using Microsoft Office products required
Excellent verbal and written communication and leadership skills

Nice To Haves

A working knowledge of commercial doors, frames and hardware will be very helpful.

Responsibilities

Estimating from blueprints
Meet planned sales and margin expectations
Coordinate sales of assigned accounts monitoring product and delivery needs
Represent the company knowledgeably and professionally
Provide solutions to customers relating to material procurement, distribution and application
Perform bid reviews to ensure we are priced profitably and competitively
Conduct telemarketing calls at slow periods to proactively look for new business
Facilitate customer relations between all branch location departments and customer
Assists if needed in collection of accounts receivable
Estimates materials from information provided by counter customer when needed
Prepares and inputs orders as needed and researches and orders special products as necessary
Other duties as assigned

Benefits

Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Work-Life Balance: Generous paid time off for rest, family, and self-care.
Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume