Peoples Bank Customer Support Representative

Peoples Bank • Bellingham, WA

2d • Onsite

About The Position

As a Customer Support Representative, you will provide new and existing customers with high quality service and specialize in assessing customer needs over the phone at our call center. Additionally, you will provide ongoing service pertaining to the Bank’s remote delivery channels (telephone, website, email, VRU and Mobile Banking) and provide our customers with a clear understanding of the technical aspects of different delivery channels.

For over 100 years, Peoples Bank’s philosophy of “People First” has created an unwavering commitment to our employees, customer, and local communities. Our purpose is to serve our communities with honesty, integrity, respect, and commitment – and our promise, “A Higher Level of Service” always starts and ends with people. We strive to be the “Best Community Bank in the Pacific Northwest” and that endeavor includes being the “Best Employer in the Pacific Northwest”.

We ensure that YOU are provided with dedicated, tailored support from our existing team. We admire your passion for growth and self-fulfillment, so we offer engaging professional development and career advancement opportunities. In addition, you will be working with a widely supportive HR team with a wealth of knowledge across a variety of areas.

Requirements

• You have a High School Diploma, G.E.D. or equivalent.
• You are enthusiastic about providing a high level of customer service.
• You demonstrate commitment to providing consistent exceptional customer service, which includes cross-selling other bank products that would benefit our customers, when appropriate.
• You have experience with Outlook, Word, and Excel preferred.
• You can perform multiple tasks simultaneously.
• You have strong interpersonal skills including professional etiquette and service mentality.
• You are skilled at business communication, both verbal and written.
• You have a strong professional demeanor and high regard for confidentiality.
• You can travel to other Peoples Bank locations and off-site for meetings and/or training as required.
• You have the ability to model the Peoples Bank Mission, Vision, and Values.

Nice To Haves

• You have experience with Outlook, Word, and Excel preferred.

Responsibilities

• Providing our customers with a high level of service.
• Answering in-bound telephone calls for existing and future customers.
• Answering calls for the bank’s internal switchboard and routing calls appropriately.
• Asking probing questions of callers to determine their needs quickly and efficiently.
• Handling customer inquiries and account maintenance for personal and business accounts. Researching and customer follow-up may be necessary.
• Assessing customer needs and make product/service recommendations or appropriately refer to our banking partners.

Benefits

• We share our success with you through Profit Sharing, Incentives, and other Bonus Structures, based on your position.
• We enjoy a healthy work/life balance by offering 12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, as well as paid sick leave that is accrued based on hours worked. Our employees will also enjoy 11 paid holidays throughout the calendar year.
• We understand that wellness needs can look different for everybody, so we provide a full suite of Health benefits to employees and their families that includes Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
• We invest in your financial security by providing an 8% 401(k) employer match and safety net of life and disability plans.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees