Customer Support Representative - AT&T

OneTouch Direct • Tampa, FL

51d

About The Position

Join our dynamic team at OneTouch Direct and become a key player in delivering exceptional customer service! Our Call Center Customer Service Representatives engage directly with customers, handling inquiries and resolving issues to deliver an outstanding experience.
As a representative of our valued clients, you will primarily work with ATT customers, providing support and guidance on their inquiries regarding products and services.
Join us at OneTouch Direct, where your customer service skills can shine!

Requirements

• Strong verbal communication and interpersonal skills.
• A customer-focused mindset and passion for helping others.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Proficiency in computer applications and systems.
• High School Diploma or equivalent is required.
• Full-Time Hours: 40 hours per week schedule

Nice To Haves

• Previous experience in customer service or call center preferred but not required.

Responsibilities

• Manage inbound calls with professionalism and enthusiasm while addressing customer inquiries.
• Utilize your problem-solving skills to troubleshoot and resolve customer issues effectively.
• Document customer interactions and maintain accurate records to ensure continuity of service.
• Educate customers about services and promotions to enhance their experience.
• Collaborate with team members to improve overall service delivery and customer satisfaction.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Diverse, welcoming culture with Employee Resource Groups
• Refer a friend and earn up to $2,000 per person!
• Competitive hourly pay PLUS uncapped commissions paid out weekly!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks!
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees