Customer Support Representative

Stryker • Portage, MI

123d

About The Position

This position involves working as a liaison between customers and various internal departments within the organization to ensure customer satisfaction. The role includes responding to customer inquiries regarding information and pricing, performing data entry, and handling requests for technical support. The individual must effectively interact with multiple departments such as service parts, field service, materials, production, logistics, sales, finance, and management. The working hours are from 10:30 am to 7:00 pm, with overtime based on business needs.

Requirements

• 2+ years of work experience
• High school diploma or equivalent
• Proficient computer literacy

Nice To Haves

• ERP (JDE/SAP/Sales Force/Genesis) experience

Responsibilities

• Respond to customer inquiries for information and pricing.
• Perform data entry and handle requests for technical support.
• Interact with multiple departments to ensure customer satisfaction.
• Answer all incoming customer calls from customers, sales reps, and service techs.
• Serve as a back-up for placing service part orders.
• Assist customers by determining order status and resolving product-related problems and questions.
• Inform customers of standard procedures when placing an order and follow up to ensure satisfaction.
• Follow a standardized order entry process to ensure 100% accuracy for all orders submitted electronically or by fax.
• Initiate and track documentation to authorize and direct work according to customers' contractual obligations.
• Perform with honesty and integrity to provide a high level of customer service.
• Build relationships and foster teamwork with fellow team members and leadership.

What This Job Offers

• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED