Customer Support Representative

Cultural Care Au Pair • Denver, CO

383d • $50,000 - $50,000 • Remote

About The Position

The Customer Support Representative role at Cultural Care Au Pair is designed to provide comprehensive support to host families, au pairs, contractors, and colleagues. This position emphasizes superior communication skills and responsiveness, serving as a primary resource for information and problem-solving. The role offers opportunities for future growth within the organization and operates in a hybrid work environment based in Denver.

Requirements

• Demonstrated relationship-building experience
• 1-2 years of work experience, preferably in customer service
• Problem solving and conflict resolution skills
• Strong adaptability, flexibility, and resourcefulness
• Excellent communication skills
• Organizational skills

Nice To Haves

• Childcare experience
• Customer service experience
• Conflict management skills

Responsibilities

• Effectively & kindly answer questions and resolve customer needs over the phone and email
• Identify and implement opportunities to enhance customer experience
• Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires
• Prioritize customer needs and set realistic expectations
• Review documents to ensure compliance with the US Department of State
• Call and email host families to remind them of program fees, due dates, credits, and discounts
• Responsible for the overall Accounts Receivable aspect of your region

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 401(k) matching
• Gym membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed