Customer Support Representative - Tier II

LDR Site Services • Atlanta, GA

2d • Remote

About The Position

This is a fully-remote role responsible for ensuring customer support and order management after the sale has been made through the whole lifecycle of an order. Activities include taking inbound calls/emails/tickets to resolve issues, managing relocations and swaps, functioning as the Accounts Receivable Liaison, and handling escalated customer support concerns. This role is extremely detail-oriented and highly interactive with customers and vendors to ensure all parties' satisfaction with the services we provide.

Requirements

• 2 - 3 years of proven experience in customer support
• Bachelor's degree preferred, but not required
• Experience in a customer driven remote environment preferred
• Ability to communicate effectively over the telephone, email and social media with a high attention to detail
• Solid Technical/computer aptitude including the utilization of multi-screen systems
• Familiar with using Salesforce.com or similar CRM to organize and maximize prospecting efforts into target accounts
• Have a structured/self-motivated approach to meeting weekly, monthly and quarterly goals
• Excellent interpersonal skills
• People-oriented, s elf-motivated, and d etail-oriented
• Dedicated to customer service
• Ability to work in a team environment, multitask, and effectively relate to the customer

Responsibilities

• Provide prompt, accurate, and friendly customer service
• Responding to customer and vendor inquiries Via Text, Call, Tickets, and emails
• Handling escalated customer support concerns
• Managing relocations and swaps
• Functioning as a liaison to Accounts Receivable
• Use a customer-focused, needs-based review process to educate customers
• Maintain a strong work ethic with a total commitment to success each day

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level