Customer Support Representative (Remote in Utah)

Rocket Lawyer • NC

77d • $16 - $16

About The Position

Rocket Lawyer is looking for a talented Customer Support Representative who can thrive in a fast-growing environment. The person in this position will help expand our contact center support, working directly with customers, and will require significant time on the phone. The ideal candidate will possess excellent customer service skills and genuinely enjoy helping people. We foster an environment of diversity with strong company culture and offer remote flexibility.

Requirements

• Bachelor degree preferred
• Polished and professional demeanor with excellent verbal and written skills
• Must be comfortable handling a high volume of calls
• Punctual and consistent attendance is required
• Must be available for overtime or weekend hours, as needed
• Helpful demeanor with excellent phone skills
• Energetic and highly organized, shows initiative and takes ownership of issues
• Ability to multi-task with strong attention to detail
• Personality to maintain respectful and professional behavior in situations that have irate and frustrated clients voicing concern for services or products purchased.

Responsibilities

• A customer-centric mindset.
• Ensuring long-term customer satisfaction.
• Providing the highest quality customer experience.
• Understanding customer's legal needs and educating them on offerings that would most benefit them.

Benefits

• Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees)
• Accrued PTO
• Life insurance
• Disability benefits
• Supplemental Optional Life Insurance Benefits
• FSA Options Optional
• HSA with Company Match
• 401k program with Company Match
• Fertility Assistance and Planning options
• Wellhub & ClassPass fitness platforms
• Comprehensive Pet Insurance options
• Financial Wellbeing & Student Loan Program access
• Access to additional Mental Health & Wellbeing resources
• Pre-tax Commuter/Transit Benefits
• Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees