Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Aureon • West Des Moines, IA

442d • Remote

About The Position

The Customer Support Representative role at Aureon involves providing exceptional telephone, email, and chat support to customers. The position is fully remote and focuses on ensuring customer inquiries are addressed professionally and efficiently while maintaining accurate records of interactions. The role emphasizes continuous skill improvement and effective communication with both customers and team members.

Requirements

• High school diploma or equivalent required.
• Excellent interpersonal skills to establish and maintain effective relationships with customers and colleagues.
• Strong written and oral communication skills, including listening skills.
• Intermediate to advanced computer skills, particularly with Internet knowledge.
• Aptitude for providing superior customer care and support.
• Dependability, adaptability, and flexibility in work approach.
• Basic math skills.

Nice To Haves

• Experience in sales, marketing, or promotions.
• Previous experience in a call center or customer service environment.

Responsibilities

• Perform telephone support as scheduled, ensuring customer questions are answered completely and professionally.
• Handle email and chat support, addressing all assigned messages and ensuring customer issues are resolved.
• Continually strive to improve cognitive and customer service skills necessary for the job.
• Attend all training classes and complete assigned exercises to enhance skills.
• Provide feedback on support issues and communicate trends and solutions to supervisors.
• Support coworkers by providing procedural advice and assistance.
• Maintain departmental productivity standards while ensuring accuracy in the ticketing system.

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED