Customer Support Representative - Chat (Not Remote Position)

Reynolds & Reynolds • College Station, TX

236d • Onsite

About The Position

Gubagoo, a subsidiary of Reynolds and Reynolds, is in search of a Customer Support Representative specializing in chat interactions to bolster our team. In this role, you will engage in online conversations with customers on behalf of our automotive dealer clients, aiming to positively represent their brand and convert conversations into leads that drive revenue. Company Culture: Gubagoo cultivates a professional yet relaxed and enjoyable work environment. We are looking for individuals who exude positivity and energy, value exceptional customer service, and thrive in a technology-driven setting.

Requirements

• During the first week of employment, able to work Tuesday to Saturday, 10:00 AM - 6:30 PM for training, before transitioning to the assigned shift
• Previous retail customer service or automotive industry experience is advantageous but not mandatory
• Proficiency in basic internet and Windows-based computer operations
• Strong multitasking skills are preferred, gaming experience is a plus
• Positive and professional attitude
• Exceptional written and verbal communication skills
• Adaptability to change and a preference for a fast-paced work environment

Responsibilities

• Engage and assist customers across various inquiries through online chat
• Deliver accurate information regarding products and services via chat
• Facilitate appointment scheduling by focusing on specific appointment details
• Collect customer contact information for lead generation and client evaluation
• Summarize customer interactions based on their specific needs for client consideration
• Develop and update a repository of knowledge on the latest products and services

Benefits

• Medical, dental, vision, and life insurance
• Company contributions to your HSA
• 6% match on 401(k)
• Paid time off
• Onsite dining facility offering complimentary breakfast and lunch
• Fitness center
• Onsite medical center
• Wide variety of sports and social leagues to participate in after work
• Volunteering initiatives through our Associate Foundation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services