The Customer Support Representative is responsible for managing front-facing duties related to processing orders for replacement equipment, primarily through phone calls. This role involves responding to customer inquiries regarding orders, order status, returns, credits, and invoice issues while maintaining product knowledge to provide accurate assistance. The position requires excellent customer service skills to ensure high satisfaction levels among franchisees and suppliers. The role operates on a hybrid schedule, with three days in the office and two days remote, from Monday to Friday, 8 am to 5 pm.