Customer Support Quality Lead
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About The Position
As a Quality Lead at PartnerHero, you are responsible for providing oversight of QA functions for one or more partner programs. You will manage a team of Quality Analysts, leading by example and providing insights into program gaps and opportunities. You will deliver end-to-end planning and guidance to the team and execute quality processes while ensuring key performance indicators are met and that the team is adequately resourced. The ideal candidate for this role will have experience in quality programs for support teams. They act fast and are data driven when it comes to decision making. A Quality Lead will also have strong cultural awareness and is passionate about accessibility and inclusion. They will be hands-on and immersed in partner program(s) to optimize productivity, drive innovation, and inspire growth and performance of direct reports.
