Customer Support Parts Agent

ATS Automation•Parsippany-Troy Hills, NJ

44d•$30 - $35•Hybrid

About The Position

The Customer Support Parts Agent works as a member of the spare parts/sales team. This individual will develop and foster relationships with customers, create quotations, process orders, invoices, and communicate order status to the customer and associated departments. The CSS must always remain attentive to customer needs. The position reports to the Parts & Logistics Manager.

Requirements

3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to manufacturing customers
Computer literacy including knowledge of ERP systems, CRM, MS Office, and ability to learn new software as required
Fundamental understanding of international currencies and exchange rates as they relate to sales transactions
Strong customer relationship skills
Ability to multitask, prioritize, and make timely efficient decisions with little or no supervision
Must have high ethical standards, operate well in a fast-paced environment and be hard working

Nice To Haves

JD EDWARDS EXPERIENCE IS A PLUS, BUT NOT REQUIRED; TRAINING AVAILABLE
EXPERIENCE IN THE MANUFACTURING/AUTOMATION INDUSTRY, ESPECIALLY WITH SPARE PARTS & EQUIPMENT IS A PLUS
BILLINGUAL IN SPANISH IS A PLUS

Responsibilities

Manage incoming customer requests for all IWK equipment, including parts clarification and request routing to the proper personnel
Responds to customer inquiries in a timely and professional manner (email, phone, customer portal, etc.)
Efficiently creates & communicates quotations in a timely manner
Efficiently processes orders & invoices (within CRM/ERP & online via customer portals) as well returns/warranties
Gathers customer information for submission into online systems and initial customer account set up
Assist the parts warehouse and/or IWK factories with supporting orders, deliveries
Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary
Works with other departments (field service, accounting, sales, etc.)
Support department to achieve specified departmental sales targets
Assist with the collection of outstanding invoices as assigned
Other department and company tasks as assigned