Customer Support & Outreach Representative
About The Position
PharmaCentra LLC, a leading provider of customizable contact center solutions in the healthcare industry, is seeking highly motivated and dedicated individuals to join our FULLY REMOTE team as a Customer Support Representative. Based in Georgia, our company is committed to delivering exceptional customer service to patients and healthcare providers. This is a fantastic opportunity to work in the medical field outside of a clinical setting, with the flexibility of a work-from-home position. PharmaCentra LLC specializes in providing customizable contact center solutions to pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations in the healthcare industry. As a strategic partner, we are committed to delivering quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. Join our team and be part of our mission to make a positive impact in healthcare! The Customer Support & Outreach Representative is responsible for delivering responsive, "white-glove" service for inbound inquiries and executing proactive teledetailing outreach. This role involves addressing product questions, ensuring proper triage of safety-related calls, and engaging with healthcare professionals (HCPs) and community partners to drive brand awareness and market education.
Requirements
- Education: 2-year college degree in a related field preferred.
- Experience: Two years of applicable experience preferred. Experience in pharmaceutical detailing or high-end customer service is a plus.
- Skills: Strong analytical and problem-solving abilities, excellent communication and customer service skills, attention to detail, and ability to multitask in a dynamic environment.
- Technical Skills: Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and experience with CRM systems.
Nice To Haves
- Experience in pharmaceutical detailing or high-end customer service is a plus.
Responsibilities
- Deliver responsive, white-glove service for inbound phone and email inquiries following company-approved scripts and FAQs.
- Ensure proper triage of safety-related calls and perform warm transfers to internal departments or third-party partners.
- Conduct proactive teledetailing outreach to HCPs, EMS agencies, school nurses, advocacy groups, and other identified targets.
- Drive brand awareness and market education through personalized detailing and follow-up engagement.
- Conduct follow-up as needed to ensure resolution and customer satisfaction.
- Log all interactions in the CRM for detailed reporting and insights.
- Perform additional duties as assigned.
Benefits
- Competitive pay and growth opportunities.
- Fully remote with flexible scheduling.
- DailyPay for instant wage access.
- Company-provided equipment.
- Comprehensive benefits (medical, dental, vision, disability, life insurance) after 90 days.
- 401(k) with company match.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
