Remote Customer Support & Outreach Representative

PharmaCentra, LLC

9d • Remote

About The Position

The Customer Support & Outreach Representative provides white-glove inbound customer support while also conducting proactive outbound teledetailing to healthcare professionals (HCPs) and community partners. This role blends customer service, healthcare education, and CRM documentation in a fast-paced, mission-driven environment.
This is a 100% remote, work-from-home position requiring a dedicated, distraction-free workspace and reliable wired internet connectivity.

Requirements

• Regular and reliable attendance is an essential function of this position.
• Excellent verbal and written communication skills
• Strong attention to detail and documentation accuracy
• Ability to multitask and manage competing priorities
• Professional phone presence and active listening skills
• Analytical and problem-solving abilities
• Comfortable working independently in a remote environment
• Laptop or desktop computer running Windows 10 or higher (MacOS and Chromebook not supported)
• Secondary monitor
• External keyboard and mouse
• Noise-canceling headset with microphone
• Video conferencing camera (webcam)
• Hard-wired ethernet internet connection (Wi-Fi not permitted)
• Private, quiet, distraction-free workspace suitable for HIPAA-compliant conversations
• Candidates must be able to pass system, connectivity, and environment testing prior to start.

Nice To Haves

• Associate degree (2-year college) in a related field preferred
• Minimum of 2 years of relevant experience preferred
• Prior experience in: Healthcare customer service Call center or contact center environments Pharmaceutical or medical device detailing High-touch or concierge customer service is strongly preferred

Responsibilities

• Deliver professional, empathetic, white-glove service for inbound phone and email inquiries using company-approved scripts, SOPs, and FAQs
• Properly triage safety-related or adverse event calls and complete warm transfers to internal teams or third-party partners as required
• Conduct outbound teledetailing and educational outreach to: Healthcare professionals (HCPs) EMS agencies School nurses Advocacy and community organizations
• Promote brand awareness and market education through compliant, personalized interactions
• Perform timely follow-up to ensure issue resolution and customer satisfaction
• Accurately document all interactions in CRM systems for reporting, quality assurance, and compliance
• Meet performance, quality, and productivity metrics
• Complete additional duties as assigned

Benefits

• Competitive pay with growth opportunities
• 100% fully remote work-from-home position
• Flexible scheduling within business hours
• DailyPay – access earned wages instantly
• Comprehensive benefits package after 90 days: Medical, dental, vision Life and disability insurance 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees