Customer Support Operations Specialist
Chainalysis•Washington, DC
445d
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About The Position
The Customer Support Operations Specialist plays a crucial role in optimizing the systems, processes, and data that support customer service operations. This position is responsible for maintaining the infrastructure that enables effective customer support, ensuring tools are functioning optimally, and driving operational initiatives that enhance support capabilities. The specialist will work closely with various teams to document processes, manage support tools, and analyze performance metrics to improve customer satisfaction.
