Customer Support Manager

Select Water Solutions • Kenedy, TX

94d

About The Position

Peak’s Customer Support Manager is a liaison between the customer and Peak Rentals. The Sales Manager is responsible for maintaining the relationship between the customer and Peak by understanding, implementing, and communicating the needs of the customer to Peak Management. The essential job functions include, but are not limited to, meeting and communicating with customers on a daily basis to understand their needs, communicating with Operations Manager and Corporate Account Rep to discuss needs and ways to implement, providing market intelligence/competition/trends/status/progress to manager and established information sharing channels, following up to ensure personnel and equipment needs for the job at hand, and maintaining accurate records of all sales and prospecting activities. The position also requires participation in company-required training programs and Environmental, Health and Safety initiatives.

Requirements

• Bachelors’ degree preferred.
• 10 years of relevant work experience may be accepted in lieu of a formal education.
• 5 to 10 years’ experience in customer-facing role with a strong track record of relationship management and account development.
• Strong facilitation skills with the ability to influence customer decision-makers.
• Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
• Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
• Must possess valid driver’s license and be eligible to drive a company vehicle according to Peak’s insurance guidelines.
• Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams and Power Point.

Responsibilities

• Meet/Communicate with Customer on a daily basis to understand their needs.
• Communicate with Operations Manager and Corporate Account Rep to discuss needs and ways to implement.
• Provide market intelligence/competition/trends/status/progress to manager and established information sharing channels.
• Follow up to ensure personnel and equipment needs for the job at hand.
• Follow up to ensure personnel and equipment is available as needs change for the customer.
• Continue relationship with customer as more jobs and needs become available.
• Complete all required reports in a timely manner.
• Stress personal and business ethics as the number one priority in dealing with Customer and Company personnel.
• Maintain accurate records of all sales and prospecting activities including sales calls, presentation, closed sales, and follow-up activities with supported customer.
• Participate in and complete company-required training programs.
• Participate in Environmental, Health and Safety initiatives as set forth by the company.
• Follow instructions and perform other duties as may be assigned by manager.
• Prospect potential customers/industries and educate them on our services.

Benefits

• Medical, dental, vision coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan with Company match.
• Referral bonus with no cap on amount of referrals.
• Paid Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees