Customer Support Manager, WPB GTF MRO (On-Site)

RTX

12d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? What You Will Do: This position is in the Engineering department of the West Palm Beach GTF MRO Engine Center. The position will act as the primary interface with Operations for the overhaul and repair of GTF Engines for Customer Support Engineering. This position will also be responsible for collaboration with Power Plant Engineers, GTF Network Operations, Operations Gate leads, and Fleet Management organizations. A wide variety of daily tasks are to be supported within the following categories:

Requirements

Advanced Degree and 7+ years of Operations, Supply Chain, Materials Management, Engineering, Manufacturing, Aerospace, Aftermarket or Aviation Maintenance experience; OR Bachelor’s degree and 10+ relevant industry experience; OR Associate’s degree and 12+ years of relevant industry experience.

Nice To Haves

Advanced degree in STEM, Engineering, Supply Chain, or Project Management.
Airframe & Powerplant (A&P) licensed or aviation maintenance experience.
Aftermarket Aerospace and Overhaul and Repair (MRO) industry experience.
Experience with disassembly, assembly and test (DAT) process and quality standards, ideally within a turbofan engine environment.
Experience manufacturing operations, production planning and forecasting.
Familiarity with airline engine maintenance costs, contracts, and financial details.
Working knowledge of Pratt & Whitney shop practices, quality standards, processes and procedures.
Understanding of Lean Manufacturing principles, and continuous improvement tools (CORE/ACE/SixSigma, QCPC and RCCA).
Ability to read and interpret technical data, blueprints, and engineering drawings.
Organizational, project management and statistical analysis skills.
PMP certification a plus.
Experience using Microsoft Office, SAP, MRP materials management, and Smartsheets.
Ability to work and effectively communicate with all levels of management, shop personnel and customers.

Responsibilities

Technical data review, interpretation, and authoring
Interface with internal Power Plant Engineering team to assure process & product integrity
Support for authoring technical dispositions for engine hardware approvals & support
Participate in lean manufacturing initiatives that support continuous process improvement
Coordination with engine fleet management programs
Product team technical presentations and cross organization communication
Technical support of Support Equipment and its relationship to engine hardware
Develop proficiency and expertise in Customer Support Engineering (CSE) processes.

Benefits

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

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