Customer Support Manager

Serenity Mental Health Centers•Lake Mary, FL

2d•$90,000•Onsite

About The Position

Customer Support Manager Location: Lake Mary, FL Employment Type : Full-Time Compensation: $90,000+ annually & bonus incentives Lead a high-performing team and elevate the customer experience in a fast-growing organization. Serenity is hiring a Customer Support Manager to oversee daily operations, lead a customer-facing team, and ensure a consistent, high-quality experience across all interactions. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build strong, accountable teams. 💡 No industry-specific experience required . We provide training on our systems and processes.

Requirements

10+ years of leadership or operations experience in a fast-paced environment of at least 30 employees
Proven ability to manage KPIs and hold performance-based conversations
Strong communication skills with the ability to work with both people and data
Confident leadership style with the ability to motivate and guide teams
Ability to thrive in a growth-oriented, evolving environment

Nice To Haves

Experience in customer support, hospitality, retail, or other service-based leadership roles
Background in customer experience or relationship-driven environments
Experience leading teams through growth, change, or scaling operations

Responsibilities

Lead day-to-day operations in a high-volume, customer-focused environment
Coach, develop, and hold team members accountable to service and performance standards
Ensure every customer interaction is professional, efficient, and positive
Oversee scheduling, workflow, and overall team productivity
Monitor key performance metrics (KPIs) related to volume, efficiency, and experience
Identify opportunities to improve processes and elevate team performance