Customer Support Lead

Astor & Sanders•Lakewood, CO

5h•Onsite

About The Position

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Customer Support Lead. This is a full-time and onsite position based in the Lakewood, CO area. Roles and Responsibilities Manage team of call center support staff Answer customer product questions, assist with orders, track returns, accept payments for online products Be a hands-on team leader responsible for daily monitoring of team goals and standards Provide training for new employees Hands on in the hiring and interviewing process Handle fax, e-mail and phone inquiries Track calls and service requests Escalate problem calls to other service providers Perform other tasks as assigned Occasional warehouse product management support 2+ years of customer interaction experience, preferably in a call center environment 6+ months of leadership or management experience Phone sales or support experience is preferred Experience working in an office setting using fax, e-mail and phones preferred Experience providing support to end users on web site navigation ideal Excellent customer service and phone etiquette skills required Excellent communications and interpersonal skills required Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer. Some of our competitive benefits include Generous Paid Time Off (PTO) and all Federal Holidays off Comprehensive Health and Dental Insurance Coverage Retirement Savings Plan Pre-Tax Benefit Programs Wellness and Work-Life Support Professional Development Performance and Referral Bonuses Life and Disability Insurance

Requirements

2+ years of customer interaction experience, preferably in a call center environment
6+ months of leadership or management experience
Excellent customer service and phone etiquette skills required
Excellent communications and interpersonal skills required

Nice To Haves

Phone sales or support experience is preferred
Experience working in an office setting using fax, e-mail and phones preferred
Experience providing support to end users on web site navigation ideal

Responsibilities

Manage team of call center support staff
Answer customer product questions, assist with orders, track returns, accept payments for online products
Be a hands-on team leader responsible for daily monitoring of team goals and standards
Provide training for new employees
Hands on in the hiring and interviewing process
Handle fax, e-mail and phone inquiries
Track calls and service requests
Escalate problem calls to other service providers
Perform other tasks as assigned
Occasional warehouse product management support