Our client, an enterprise application provider in the fintech industry is looking for a Customer Support Lead to join their team in Washington, DC. In this role, you’ll lead a support team of a finance and revenue operations application used by companies across the globe to help them implement innovative automated tools and workflows. You'll combine hands-on ticket resolution with strategic process improvement. The ideal candidate has a background in accounting or finance with experience in enterprise software/product support and thrives in customer-facing scenarios and is motivated to build scalable systems that improve client satisfaction. This is a great opportunity to grow into a leadership role within a fast-growing company that values innovation and customer satisfaction.