Customer Support Lead (CSR III)
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About The Position
Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact. The Customer Support Lead (CSRIII) will play a vital role in providing exceptional customer service and support to clients of our organization. The incumbent serves as a daily business contact for an assigned group of customers whether global or region-specific. The Customer Support Lead is a highly skilled and experienced professional responsible for providing expert-level support to clients, serving as a subject matter expert in one or more of the organization's products and services. This role involves handling the most complex client inquiries, providing guidance to the team, and working closely with clients to ensure their satisfaction and success. Growth opportunity: This advanced position is designed for individuals who have excelled in client support and are ready to take on a leadership role. You will serve as a critical resource for the team, work directly with high-value clients, and play a vital role in shaping the client support strategy. Region-Specific: This role may have an emphasis on specific duties such as customer implementation, onboarding, integration with third parties, or other specialized duties, as defined based on business needs.
