Customer Support Greeter - On-Call/Part-Time
About The Position
The City of Casper is seeking a friendly, dependable On-Call Customer Service Greeter to join our Customer Service team! This part-time, on-call role is perfect for someone who enjoys helping people, is highly reliable, and can step in on short notice to support our full-time greeter during lunches, appointments, and paid time off. Incumbents are responsible for providing courteous customer service by assisting visitors and customers to their appropriate destinations.
Requirements
- Must be 18 or older
- Customer-service oriented
- Able to stay calm in tense situations
- Communicate effectively
- Follow procedures
- Maintain confidentiality
- Work independently
- Knowledge of basic customer service principles.
- Ability to facilitate visitor and customer traffic to their appropriate destination.
- Ability to respond to inquiries, complaints, and requests.
- Ability to work independently.
- Ability to deescalate tense situations and deal with difficult individuals without unnecessarily escalating tensions.
- Ability to maintain attention to detail in a work situation with frequent interruptions.
- Ability to handle multiple customers at the same time.
- Ability to diffuse tense interactions with visitors or customers.
- Ability to learn general layout of facility to help visitors and customers.
- Ability to maintain a neat and professional appearance.
- Ability to communicate effectively.
- Ability to be flexible with assignments, which may change.
- Ability to follow written and verbal instructions and direction.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
- Ability to routinely demonstrate City of Casper core values.
- Ability to learn, explain, and follow applicable procedures and policies.
- Ability to maintain confidentiality.
- Ability to follow all City safety rules and procedures and immediately report all accidents/incidents or unsafe conditions to a supervisor.
- Skill in operating in a courteous, knowledgeable, and tactful manner with customers, staff and general public.
- Skill in oral communication sufficient to exchange or convey information and to receive work direction.
- Skill in providing customer service.
- Skill in conflict resolution.
- Excellent communication and interpersonal skills.
- Skill in maintaining confidentiality.
- Skill in providing security to a facility and its occupants.
- Skill in operating modern office equipment, software, and operating systems/applications.
Responsibilities
- Greets and registers visitors, informs employees of the visitor's arrival, and directs visitors to appropriate location.
- Provides general customer service and communication with the public regarding safety, policies, rules, and general information about the facility.
- Performs basic clerical support by utilizing standard office equipment including making photocopies, filing, and faxing documents.
- Answers and transfers phone calls or relay messages.
- Maintains clean and orderly workstation and performs basic routine cleaning tasks.
- Represents the City of Casper by responding to the public, citizens, its employees, and others in a prompt, professional, and courteous manner while continuously maintaining a positive customer service demeanor.
- Performs other duties of a similar nature or level.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
501-1,000 employees
