Customer Support Engineer

Scodix • New York, NY

86d

About The Position

Scodix is looking for a Customer Support Engineer. The Customer Support Engineer provides on-site preventative and corrective maintenance service including installation of assigned Scodix equipment.

Requirements

• A bachelor’s degree or equivalent experience and 2-4 years related experience in a customer support position in a service or end-user support environment.
• Intermediate level knowledge of operating systems software and applications.
• Experience and demonstrated presentation skills.
• Prepared to travel extensively.

Nice To Haves

• Customer-oriented with an understanding of global customer management.
• Working outside normal business hours with customer-installed base.
• Demonstrated writing/correspondence and customer communication skills.
• Acts as an informed team member providing collection of information and analysis.
• Must have strong experience with onsite customer support of digital printing or similar industrial products.

Responsibilities

• Performs necessary support and preventative maintenance of Scodix equipment.
• Perform site preparation and installations of Scodix products.
• Operator training and ongoing support for customers.
• Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports, and weekly time reports.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
• Ensure customer satisfaction through service excellence.
• Act as customer liaison and help drive customer issues to resolution.
• Prioritize workload with minimal supervision.
• Participate in Site Ownership approach by driving customer retention and loyalty for the Scodix brand in order to increase our long-term profitability.
• Gather customer information including product and business information.
• Proactively identify areas of customer dissatisfaction with Scodix products and services and solve customer problems promptly.
• Identify sales leads and feed information back to Scodix Sales.
• Educate customers on the latest corporate initiatives and Scodix products.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees