Customer Support Engineer

ControlUp

101d

About The Position

ControlUp is looking for a new Support Engineer with deep EUC experience to join our Global Customer Support Team. The primary responsibilities include assisting customers and prospects with troubleshooting and remediating issues in implementing our suite of applications. GCS engineers engage with customers via chat, e-mail, and remote sessions to resolve issues and deploy solutions, ensuring customers realize the full potential of our software suite. They work closely with the Customer Success team to maximize customer value from their ControlUp investment.

Requirements

• 3+ years of experience working in a fast-paced IT Support Environment
• Working knowledge of VDI solutions (Citrix/VMware/AVD)
• Strong knowledge of Windows OS/Networking
• PowerShell/Scripting Experience
• Exceptional interpersonal and communication skills
• Attention to detail, accuracy, proactivity, and the ability to anticipate needs
• Positive attitude and very customer-centric
• Occasional International travel

Nice To Haves

• Previous experience working with / for SaaS companies
• Mac/Linux Familiarity
• SAML/SSO/MFA experience
• Fluency in other foreign languages

Responsibilities

• Support customers through break/fix issues, upgrades/deployments, integrations, and utilization
• Leverage knowledge and experience to analyze customer environments and provide feedback on best practices
• Provide ad-hoc assistance to Customer Success Managers, Account Executives, and Professional Services
• Produce regular feedback to management for process and practice improvements
• Maintain current knowledge of the entire ControlUp product portfolio

What This Job Offers

• Number of Employees: 251-500 employees