Customer Support Engineering (Onsite)

RTX•Troy, OH

5d•Onsite

About The Position

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Our Landing Systems Business Unit headquartered in Troy, Ohio is looking for an experienced Customer Support Engineer. You will provide direct support to aircraft OE and their airline customers, supporting instructions for continued airworthiness, i.e., maintenance manuals, and root cause investigations of field issues. You will provide service support to our international customers. The department is accountable for all wheel & brake engineering activities related to in-service program support. The position is working onsite at our Troy, OH facility Relocation assistance may be provided

Requirements

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
3 years of Customer support experience in a technical/engineering environment.
3 years of experience performing Root Cause Analysis

Nice To Haves

Degree in Mechanical, Materials or Aerospace Engineering.
Excellent written and verbal communication.
Experience in the aerospace industry
Experience creating and delivering formal presentations to all levels of leadership.
Experience utilizing Microsoft Office- Excel, Word, and PowerPoint, SAP, TeamCenter.

Responsibilities

Provide technical support to airlines, MRO facilities and OEMs, troubleshoot technical issues. Create technical sales and maintenance presentations.
Perform root cause analysis of field reported issues and communicate problem resolution activity to the customer.
Respond to technical inquiries directly from the customer, Field Service Engineers or through the Customer Response Center (CRC).
Establish and maintain Component Maintenance Manuals (CMMs), Service Letters, Service Bulletins, etc. Provide input/feedback on OEM documents i.e., Aircraft Maintenance Manuals (AMMs).
Communicate voice of the customer in design/development activities.
Support NPI meetings, program reviews; review reliability data for wheel and brake components and carbon reuse and monitor brake life.
Travel 10% domestically and internationally
Communicate and present to Senior Level Leadership regarding status of technical issues.
Perform other duties as required.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!