Voya Financial-posted 9 months ago
$70,000 - $80,000/Yr
Full-time • Entry Level
Charleston, SC
Insurance Carriers and Related Activities

Together we fight for everyone's opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Now. We are looking for a Customer Support Engineer/Data Analyst to support customers, focusing on triaging issues within our application and databases. This role requires a strong ability to work within databases, write and analyze SQL queries, and understand ETL processes to diagnose and resolve data-related issues efficiently. You will be the first point of contact for troubleshooting technical challenges, ensuring smooth operations for our users, and collaborating with internal teams to address complex data and application concerns.

  • Works independently and completes all assigned tasks correctly and efficiently.
  • Ensures SQL code functions according to specifications and their work is completed within the allotted time frame and with high quality.
  • Provides direction to other team members by being available to answer questions and perform data verification.
  • Can use SQL scripts to verify and research accuracy of healthcare data.
  • Shows direction in improving coding standards and product lines by suggesting new ideas and methods to incorporate into our existing procedures.
  • Requires the ability to work well with others in and out of the scrum team.
  • Ensures goals of team are being met by reporting any issues that hinder productivity or stability of product.
  • Learn new applications and technologies in a rapidly evolving environment.
  • Additional responsibilities, as required.
  • Must have 1-4 years of Healthcare Data experience, ideally medical and prescription drug claims.
  • Must have 1+ years SQL experience.
  • Must be quick to learn complex systems.
  • Should have a desire to move towards an engineering focused career, this is a foot in the door position.
  • Experience with employer health benefits, healthcare provider billing (CMS 834/835/837 EDIs), medical coding (CMS-1500/UB-04) or similar industry related to healthcare data management.
  • Experience with PBMs and NCPDP Standards.
  • Proficient in SQL.
  • Experience with Azure is a plus.
  • Experience with Atlassian Products, JIRA, Confluence, and Bitbucket is plus.
  • Motivated, self-starter results-oriented team player willing to do 'whatever it takes' in a dynamic and stimulating environment.
  • Has successfully achieved consistent results and mastery of the competencies at the previous levels.
  • Strong analytical and organizational skills.
  • Advanced at creating details and process driven documentation.
  • Ability to multi-task and work with ambiguous requirements.
  • Familiarity with SQL-Server stored procedure development.
  • Familiarity with large-volume data import processing with database engines.
  • Expert knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
  • Bachelor's degree in MIS, Computer Science, or Business-Related Field.
  • Health, dental, vision and life insurance plans.
  • 401(k) Savings plan - with generous company matching contributions (up to 6%).
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%).
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time — 40 hours per calendar year.
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