Customer Support Engineer

KLA • Boise, ID

77d • $28 - $47

About The Position

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment. Proactive communication that facilitates seamless collaboration and address customer requirements effectively. Provides assistance to Technical Support Engineers in resolving problems. Domestic and international travel is required on a regular basis.

Requirements

• Bachelor's degree in Engineering, Technology, or equivalent experience in the position offered or in a technical-related occupation.
• Technical military occupational specialties and training may be considered.

Responsibilities

• Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
• Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
• Proactive communication that facilitates seamless collaboration and address customer requirements effectively.
• Provides assistance to Technical Support Engineers in resolving problems.
• Domestic and international travel is required on a regular basis.

Benefits

• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees