Customer Support Engineer Samsung - TX

KLA • Taylor, TX

70d • $28 - $47

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Requirements

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years.
• Basic semiconductor industry process knowledge.
• Must be proficient in use of DMM's Oscilloscopes and advanced electronic test equipment.
• Proficiency in basic computer skills and Microsoft Office Suite.
• Proficiency in software, electronics, optics, mechanical, electro-mechanical, and electro-optical systems, schematics, diagrams, and operation manuals.
• Strong written and verbal communications skills.
• Solid analytical, problem solving, and decision-making skills.
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work under pressure and with stringent timelines to minimize customer impact and system downtime.
• Maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support, and sales team.

Responsibilities

• Represents the company to the customer and assumes accountability for customer satisfaction with service.
• Responsible for customer service activities associated with maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA's complex capital equipment at customer sites.
• Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
• Provides assistance to Installation engineers in resolving problems.
• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
• Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
• Prepares fields service reports on customer support activity and provides documentation on re-occurring problems.
• Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
• Cross train and assist other field service engineers.
• Utilize engineering knowledge background.
• Must be able to troubleshoot and repair complicated electronics and electro-optical systems using standard methods.

Benefits

• Medical, dental, vision, life, and other voluntary benefits.
• 401(K) including company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees