Customer Support Engineer IV

Avaya • VA

88d

About The Position

Oversees pre-sales and post-sales, remote and onsite engineering support of software and/or hardware systems, operating systems, IP networking and applications for company customers, service center/field service team members, and business partners. Utilizes remote and on-site isolation, diagnostic, and resolution tools, documents and capabilities to resolve highly complex integrated end-user implementation, configuration, migration, and operational issues on all company hardware and supported applications. May require on-site support of 3rd party products, solutions and new product implementation. Oversees the work of other technical support team members and works directly with product developers to resolve customer issues. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex integrated Solutions issues. This job does not have supervisory responsibility.

Requirements

• 7 - 10 years of experience in technical support.
• Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering.

Responsibilities

• Oversee pre-sales and post-sales engineering support.
• Provide remote and onsite support for software and hardware systems.
• Utilize diagnostic and resolution tools to resolve complex issues.
• Document and manage end-user implementation and configuration.
• Support 3rd party products and new product implementations.
• Collaborate with product developers to resolve customer issues.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees