Customer Support Engineer III

Avaya

99d • $88,350 - $119,320

About The Position

Responsible for providing remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation. Viewed as an expert within the company. May include supporting 3rd party products and occasional on-site support. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.

Requirements

• 5 - 8 years of experience in a related field.
• Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering.

Responsibilities

• Provide remote post-sales support of software and/or hardware systems.
• Support end-user installations, configurations, upgrades, and migrations.
• Utilize telephone and remote diagnostic capabilities for problem isolation and resolution.
• Document solutions and support processes.
• Support 3rd party products and provide occasional on-site support.

Benefits

• Performance-related bonus
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1-10 employees